Andrew Child

UX research & strategy

Services



Discovery / Information Gathering

Interview and survey key stakeholders and representative audience members to ascertain messaging goals and site objectives. May include workshops or focus groups.



Heuristic Evaluation

Review site to judge its compliance with recognized usability principles. This is often performed concurrently with reviews of competitor or aspirational sites in a broader web landscape analysis to determine a site’s relative efficacy and to tease out best practices.



Information architecture

Organizing a web site to support communication goals and user information needs. The final deliverable is a schematic site map that shows the pages of a site and their interrelationships.



Wireframes

Visual representation of a site’s template/page types showing navigation, page components, and functionality. Can take the form of static diagrams or clickable pages appropriate for user testing prior to site design.



Usability Testing

Remote or in-person testing of existing, prototype or competitor web sites. Testing may be moderated or unmoderated. Deliverables include test protocol and findings report.



Functional Specifications

Detailed description of a site’s functionality. Used during UI design and development as a guideline for how site components should behave and interact. Often used to define or verify project scope prior to coding.

Work Samples

About Andrew

Andrew is a senior user experience strategist with a decades-long track record of creating user-centric projects for his clients. He is an analytical problem solver with excellent communication, presentation, and consensus-building skills.

Andrew is typically engaged by digital and advertising agencies to lead the UX research and design phases of web projects. He is comfortable with both the pace and expectations of the agency world.

View Resume